Who can I contact with any questions, problems or comments?
You may contact customer service at your nearest Pendleton Community Bank financial center during business hours.
OR Click here to email us. Mail@yourbank.com is for general questions only. Please do not include any sensitive information such as account numbers or social security numbers in the email.
What is 24/7 Online Banking?
With 24/7 Online Banking you get FREE up-to-the-minute information about all of your eligible accounts. Access is secure and convenient and available 24 hours a day, 7 days a week. Some features of Online Banking are:
Access and print information on all eligible accounts including loans.
Review and print transactions and statements.
Confirm deposits, withdrawals and checks cleared.
Transfer funds between accounts and make loan payments.
Download transactions to many financial management programs.
In general, Online Banking is available 24 hours a day, 365 days a year. However, the system may be down periodically for maintenance or for other reasons outside our control.
What do I need to start using 24/7 Online Banking?
You will need an account with Pendleton Community Bank and you will complete an Online Banking Application form. Other requirements include:
A personal computer.
Internet access from an Internet Service Provide (ISP).
Internet Browser software such as Microsoft Internet Explorer or Mozilla Firefox.
Browser must be capable of 128 bit encryption and must have cookies enabled.
For more information on your favorite browser's encryption features and how to download updated versions of your browser, click on one of the following browser logos:
Why do I need 128-bit encryption?
There are basically two types of encryption: "High" and "Standard". The difference between these types of encryption is the strength of capability. A "High" (128-bit) encryption is more powerful than a "Standard" (40 or 56-bit) encryption. "High" or 128-bit encryption means there are a septillion possible keys that could fit into the lock that holds your account information, but only one that works for each time you bank online. Pendleton Community Bank uses the highest level of encryption (128-bit) to ensure your online transmissions are secure. Our Internet banking system does not support use of browsers with 40 or 56-bit encryption.
What are cookies and how to check if they are enabled?
Cookies are a secure way for us to keep track of your online banking session. They are valid for one session only and each time you log on, you receive a new set of cookies. Here’s how to check that they are enabled:
On the Tools menu in Internet Explorer, click Internet Options.
Click the Security tab.
Click the Customize Level button. Scroll down until you find the section for cookies. Select enable for both options.
Click “Yes” if Internet Explorer prompts you to save settings.
Yes, a one-time application is required to sign up for 24/7 Online Banking. Applications are available at any Pendleton Community Bank office as well as online. If you are mailing your application, once the form is received by the bank with your signature and account information, we will issue an Online Banking ID number and a PIN (personal identification number). This Online Banking ID and PIN will be emailed to you. If you are applying in person, your Online Banking ID and PIN will be provided at that time. Upon your first visit to the Online Banking site you will be asked to select a PIN of your choice and that PIN will be used whenever you access Online Banking
What fees will I pay Bank Online?
24/7 Online Banking is FREE!
How do I access 24/7 Online Banking?
After you have signed up for the service, visit our website at www.yourbank.com and enter your User ID in the 24/7 Online Banking log in box on the left side of the page.
I am having difficulty logging into my online account. What do I do?
There may be several reasons you are experiencing difficulty logging into your 24/7 Online Banking session. If you complete the ID and PIN fields and click Login and your computer does not seem to do anything, the problem may be your browser. We have found that users with Internet Explorer version 7.0 or XP need to complete one of the following two options:
If the first workaround does not clear up the problem, you may want to try this solution. On the top Internet Explorer tool bar, choose "Tools," then "Internet Options." On the Internet Options window, click on the tab labeled "Privacy." On the Privacy window, there will be a section titled Settings, and there will be a slider on the left hand side. Move the slider all the way down, until it says "Accept All Cookies." Click OK and close out.
Why does it say “Your Account is Currently Locked” when I try to log into 24/7 Online Banking?
As a security measure, accounts will lock for several reasons, such as inactivity, the incorrect PIN being entered THREE times in a row or not correctly answering your online banking questions when prompted to do so. If your account is locked, please call customer service at your nearest Pendleton Community Bank financial center during business hours. Upon proper identification, we will be happy to unlock the account and reset the PIN. You can also setup your online banking to allow for automatic PIN reset. Click on Options/Personal and then create a personal question/answer. Then you can unlock your account by clicking the ‘Reset Password’ button next to the box to key your PIN number.
What happens if I forget my pin?
You are allowed 3 attempts to enter the correct PIN before your account will be locked. If you cannot remember your PIN and/or you are locked out of the system, please call customer service at your nearest Pendleton Community Bank office during business hours. You can also setup your online banking to allow for automatic PIN reset. Click on Options/Personal and then create a personal question/answer. Then you can unlock your account by clicking the ‘Reset Password’ button next to the box to key your PIN number.
Why do I need to log in twice?
You may be required to log in twice due to the manner that cookies are handled on your browser. To change this feature, you can perform the following steps:
Select Tools from the main menu bar.
Select Internet Options from the Tools menu.
Go to the Security tab and click on "Trusted Sites."
Click OK until you are back to your main browser window.
Try logging in again from Pendleton Community Bank’s main website.
What happens if I don’t log off the system?
Online banking has a 10-minute time out feature. If the system has been inactive for over 10 minutes, the user will be required to re-enter their ID and PIN. The system will produce a pop-up window after 9 minutes warning of the imminent time out for you to continue if you desire. For your protection, PCB highly recommends logging off Online Banking when you have completed your transactions. Read Tips on Safe Internet Banking.
What types of accounts can I view with 24/7 Online Banking?
With Internet Banking you can view most of your Pendleton Community Bank checking and savings accounts, IRA accounts, certificate of deposit accounts as well as most loan accounts (accounts you chose on your application).
How do I add or delete accounts to my existing 24/7 Online Banking relationship?
Either contact customer service at your nearest Pendleton Community Bank office during business hours, or use the secure “Contact” link on the 24/7 Online Banking page.
How often is my account information updated?
Account transactions and balances are real-time and may change during the day as you carry out transactions. There may be delays from time to time because of processing or system issues which we cannot control. 24/7 Online Banking transactions are processed and information updated only on business days.
Can an online account be a joint account?
No. Each 24/7 Online Banking Customer must use their own login and PIN.
Can I transfer money from one account to another?
Yes, with Pendleton Community Bank’s Online Banking you can transfer money between eligible Pendleton Community Bank checking and savings accounts. You may also make loan payments on your PCB loan from your PCB deposit account. You must be the sole or joint owner on the account.
Can I stop or modify my request to transfer funds?
Yes – you can edit or delete a transfer anytime prior to the transfer processing. Once the transfer completes, you cannot modify or cancel the transfer.
Can I schedule recurring or future dated transfers?
Can I tell when a transfer has posted to my account?
Yes, by verifying your confirmation number and transfer history.
Funds transfers and Loan transfers performed before 6:00 PM may be viewed on Online Banking on the following business day.
Are there limits on the number of transfers I can make?
Yes, depending on the type of account you have. Some accounts, such as most checking accounts, have no limits on the number of transfers a client can make. However, money market and savings accounts are limited by federal regulation.
Can I export my data from 24/7 Online Banking to financial software?
Yes. Your financial data can be downloaded into some financial software. Data can also be downloaded as a Spreadsheet (.CSV file) and Word Processing (.TXT file).
Why can’t I transfer funds between my corporate and personal accounts?
Regulators place a strict burden on banks to limit potential liability with respect to funds being improperly moved from corporate accounts to personal accounts. A check being written from the corporation by an authorized signer, to a specific payee, provides a paper trail that can be used if, at any future date, there is any question as to why corporate funds were moved to a personal account.
This applies to Corporations, Limited Liability Companies (LLC), and partnerships. However, those customers with Sole Proprietorship will continue to have the ability to transfer funds between their business and personal accounts.
Why is my printout missing information on the right side?
Due to design issues, the normal "portrait" style of printing doesn’t work correctly. To remedy this, we suggest that you print out your transactions in "Landscape" mode. To do this, please follow instructions below:
Select Print from the File drop down menu of your browser.
Click on the Properties button.
Select Landscape in the Orientation section.
How many statements can I see online?
You can access and print your 18 most recent statements.
Always protect your 24/7 Online Banking Identification and PIN. Below are tips on how to protect your Identification and PIN.
Do not use an obvious number or other accessible information for your Online Banking ID or PIN.
Ensure no one is watching when you enter your Online Banking ID and PIN.
Try to memorize your Online Banking ID and PIN rather than writing them down.
If you record your Online Banking ID and PIN, store the document in a secure place.
Do not share your Online Banking ID and PIN with others.
Report any unusual account activity immediately.
Do not give your information to anyone requesting it over the phone or by email unless you have initiated the request.
Always log out of the system.
Tips for Safe Banking Over the Internet.
Go to Tips for Safe Banking Over the Internet. The Federal Deposit Insurance Corporation (FDIC) has published an online brochure aimed at informing consumers of their rights and responsibilities when banking over the Internet.
How secure is 24/7 Online Banking?
State-of-the-art technology is used to keep your information secure. All sensitive and personal information is encrypted, and access requires passwords that only you know. In addition, your account numbers, Social Security numbers, and Tax ID numbers are never displayed on the online system. However, if you feel your information has been jeopardized in any way, please contact a Customer Support Representative immediately at (304) 358-2311 or 1-866-722-2651 during business hours.
How do I know if my internet browser has the right level of security and encryption for banking online?
Why isn't there a "Lock" icon at the bottom of the homepage where I logon to 24/7 Online Banking?
Although the login does not occur on a secure HTML page, the login is, in fact, secure.
We have all been well trained now on how to check for security. We all look down at our status bar at the bottom of the browser to make sure there is a little lock or key that assures us that everything is secure before we send anything.
Well now there's a new rule to learn: data can be sent securely even if you don't see these icons of security. When you fill out an information form, or application, or login, etc. you are filling out information on one page and the information is being sent to a second page. We see the security icons when the page that collects the information is secure. The information can be sent securely if the collection page is not secure, but the page where the information is sent to is secure. This is the method we use on home page login.
If you view the source code version of the homepage, you will notice we are sending the information to our general https://www.netteller.com/yourbank/prelogin.cfm address. This way login information can still be sent securely, but the bank doesn't have to pay for expensive security certificates every year.
If you want to assure yourself that the information you are sending is secure and you don't see a security icon, you can view the HTML source code by selecting "View" from your Browser window, then select "Source".
This may be intimidating for some, but all you have to do is search the source page to find the word "action=". This will show you the location of the page that the information will be sent to. If you see "action="https://...", you know that it is being sent securely. If you see "action="http://...", you know it is not secure.
Don't let someone steal your identity. Protect yourself by following these suggestions.
Be aware of spoofing and phishing attacks through email.
Make sure your computers are fully patched. It's highly recommended you use Windows and turn on the automatic installation of patches feature.
Use a firewall. Windows has a built-in firewall or use any of the top-name Internet Security vendor products.
At home, keep your personal information in a safe place. Don’t keep Personal Identification Numbers (PINs) near your checkbook, ATM card, or debit card.
Create emergency phone lists with names, account numbers, phone numbers to contact should your credit/debit cards or information be stolen or compromised. There are credit card protection companies that offer this service to you. Photocopy the contents of your wallet making sure that you copy both sides. Keep the copies in a secure location.
Do not give out information such as a checking account number, credit card numbers, your date of birth, PIN, mother’s maiden name, and especially your social security number over the phone, unless to a secure source and you initiated the call.
When choosing a PIN or password, select one that is hard to guess. Avoid the last 4 digits of your social security number, your mother’s maiden name, birth dates, names of pets, or even the name of your hometown baseball team. Use improved passwords with mixed numbers and upper and lower case letters. Include special characters (like $ and @) from above the number keys in the password. Example: Mary$Lamb5.
Avoid using your social security number as your driver’s license number or as your employer’s identification number. Do not have it printed on your checks.
Report lost and stolen checks and credit cards immediately.
Always balance your checking and credit card statements each month. Report unauthorized transactions immediately.
Guard your ATM receipts and your ATM Personal Identification Number (PIN) so it cannot be used to access your accounts. Don’t write your PIN on your ATM/Debit card.
Avoid using your mailbox to send outgoing mail. This guards against someone stealing your identity. Use a Post Office collection box or go directly to the Post Office to send mail.
Shred financial solicitations, financial documents, as well as, medical and insurance statements as the information on them can be used to steal your identity. Shredding receipts and other sensitive information can avoid identify theft by “dumpster divers”.
If regular bills fail to reach you, call the company to find out why. Often identity thieves will change the address of a bill so that it will take you longer to figure out the scam.
Find ways to “opt out” of mailing lists to reduce junk mail.
Finds ways to “opt out” of telephone solicitations.
Have your name taken off mailing lists for pre-approved offers of credit. To do this notify the credit bureaus at 888-5OPTOUT or (888) 567-8688. Your one call is shared by all three credit bureaus.
On the Internet, avoid sending personal information like your social security number, credit card numbers, address, passwords, etc. unless you are sure it is a reliable recipient and that the communication line is encrypted.
Why should I review my credit report?
There’s numerous reasons: ID theft, accurate information, see what lenders know about you, etc. Under the FACT ACT (Free File Disclosure Rule of the Fair and Accurate Credit Transactions Act) each of the nationwide consumer reporting companies — Equifax, Experian, and TransUnion — is required to provide you with a free copy of your credit report once every 12 months, if you ask for it. Click here for more information.
What is “Phishing” or “Spoofing” and how do I protect myself?
Internet scammers casting about for people’s financial information have a new way to lure unsuspecting victims: They go “phishing” or “spoofing”.
Phishing is a high-tech scam that uses spam or pop-up messages to deceive you into disclosing your credit card numbers, bank account information, Social Security number, passwords, or other sensitive information.
According to the Federal Trade Commission (FTC), phishers send an email or pop-up message that claims to be from a business or organization that you deal with – for example, your Internet service provider (ISP), bank, online payment service, or even a government agency. The message usually says that you need to “update” or “validate” your account information. It might threaten some dire consequence if you don’t respond. The message directs you to a Web site that looks just like a legitimate organization’s site, but it isn’t. The purpose of the bogus site? To trick you into divulging your personal information so the operators can steal your identity and run up bills or commit crimes in your name.
Pendleton Community Bank will NEVER ask you to provide, verify or update personal account information via email or an unsecured Internet web site. If you receive a request, DO NOT PROVIDE INFORMATION and contact a Customer Support Representative immediately at (304) 358-2311 or 1-866-722-2651 during business hours. NOTE: Pendleton Community Bank DOES provide a “secure messaging” feature within 24/7 Online Banking which can be used to communicate personal account information in a secure manner.
The security of your private information is most important to us. We value your relationship with Pendleton Community Bank and are committed to fulfilling your online needs safely and securely. For more information please click on this link: How Not To Get Hooked by a "Phishing" Scam.
How does Pendleton Community Bank's Online Bill Pay work?
Your payments are electronically transferred from your Pendleton Community Bank checking account to your payee's account through the Automated Clearing House (ACH) network. If the party you are making a payment to is not setup for electronic transfer, a check is sent via US Mail.
Are there fees associated with 24/7 Online Bill Pay?
There are no fees on a consumer account. Click here to go to our Fee Schedule.
Whom can I pay through 24/7 Bill Pay?
You can pay any person or company in the United States. The next door neighbor, the utility company, the bank, and even a child in college.
How far in advance should I set up a payment to insure it is paid on time?
Always allow at least 3 business days for electronic payments and at least 5 business days for payments made by check.
When will the money be taken out of my account?
Scheduled Online Bill Payments are processed at 1:00 p.m. eastern time Monday through Friday. Electronic payments made or scheduled before 1:00 p.m. Monday through Friday will be processed that day. Electronic payments entered after 1:00 p.m. will be processed on the next business day.
What happens if I have a scheduled payment that falls over a weekend or holiday?
All scheduled payments that fall on the weekend or a holiday will be processed the previous business day. Always allow at least 3 business days for electronic payments and at least 5 business days for payments made by check.
What if I do not have enough money in my account?
If you request a payment for more than the balance in your account and the payment is to be made electronically (i.e. through the ACH network), the system will continue to check your account until funds are available, at which time the payment will be processed. If you request a payment be paid by a check, the check is written and the check is processed like any other check. If your account has insufficient funds to cover the check when the check is presented to the bank for payment, you will incur the same non-sufficient funds (NSF) charge as if it was a check you have written.
Can I schedule recurring payments?
Yes. You may schedule both one-time and recurring payments.
How far in advance can I schedule payments?
You may schedule payments up to 90 days in advance of the first due date. Recurring payments can have an end date of any year in the future.
Can I use Online Bill Pay if I live outside the U.S.?
Yes, as long as you have a checking account with our bank.
Will the memo field that I fill out when setting up a payment be passed on to the payee?
Yes. The memo field will be printed on the check along with your account number with the vendor.
eDocuments are electronic copies of your statements and/or bank notices that you can view, search, save and print online.
Who is eligible to use eDocuments?
eDocuments are available to customers using Pendleton Community Bank’s 24/7 online banking service.
Are eDocuments safer than traditional mail?
Yes. Your eDocument is stored on a secure server and transmitted to your Internet browser using 128-bit encryption. Only you can access your eDocument using your 24/7 online banking username and password. Paper statements can be retrieved from an unsecured mailbox for criminal activity.
Is there a fee to use the eDocument service?
What is required to sign up for eDocuments?
You must currently be enrolled to use PCB’s 24/7 online banking service. Log into your online banking account, click the eDocument tab and review and accept the agreement. Be sure your correct email address is entered. PCB will email you a message to confirm your eDocument enrollment request was received. Follow instructions within the email to activate the service.
Can I sign up to receive eDocuments at a PCB office?
Yes. You may enroll in eDocuments by logging into your 24/7 online banking account using your secure log on information either at home or you can contact your nearest PCB office and request one of the bank's customer service representatives to enroll you.
Will I continue to receive statements in the mail after I sign up for eDocuments?
No. When you enroll to receive your statements electronically, you no longer will receive a paper copy in the mail.
How do I view my statements?
Each statement cycle, you will receive an email from Pendleton Community Bank notifying you a new statement is ready for review. Simply click the link within the email. The link will direct you to log on online banking. After logging into online banking, click the eDocuments tab at the top of the screen. The first screen to appear under eDocuments lists statements and notices ready for your review. Click 'View Details' beside the statement or notice.
If for some reason I do not receive an email notification, does this mean my eDocument is not available?
No. Your eDocument is always available to you in the online banking website. Instructions to access your eDocument are provided in the next questions/answer. Reasons you may not receive an email include your email address changing or the email notification is delayed or deleted by a server transmitting over the Internet (spam filters, mailbox size restrictions, user designed filters to protect against spam). Verify your email address is correct in your online banking profile. You may also need to contact your email provider if you suspect they are blocking eDocument emails from your mailbox.
How do I notify the bank if my email address changes?
You can quickly change your email address by logging into PCB’s online banking, clicking on Options and then clicking Personal Options. You will see your old email address and a box to type your new email address.
How do I view statements within online banking – not using the emailed link?
Log into online banking and go to your accounts page. Click the eDocuments tab at the top of the screen and then click 'View Details' beside the statement or notice you wish to view. Your eDocument statement will include check images. If you view the regular online banking statement by clicking 'Statement' in the dropdown box beside the account, you will only see a pdf file of the statement and it will not include check images.
How long are eDocuments available online?
eDocuments are securely archived for 18 months.
Can I print my eDocument?
Yes. You can print the statement after opening it by click the printer icon in the toolbar or click on File and Print located in the toolbar at the top of the statement screen.
Can I visit my local financial center and request a printed copy of my statement if my computer isn’t working or other reasons?
Yes. Visit any PCB office during business hours to request a printed copy of a statement. There may be a fee for a printed statement.
Are check images attached to my eDocument?
Yes. eDocuments now includes check images - but only if you enroll for eDocuments. If you view statements in online banking by clicking on 'Statements' in the dropdown list beside the account, you will NOT see check images.
Can I save my eDocuments?
Yes. You can save statements and/or notices to your computer’s hard drive, a floppy disk, CD or memory stick. Click on File and Save As and name your document. Browse to the location you want to save it or click the Save icon in the toolbar above the statement.
Can my eDocument information be exported to other programs?
Can my eDocuments be made available for others to view?
Yes. You may setup specific eDocuments to forward to additional email addresses - up to three additional.
Can I go back to receiving statements in the mail after I have enrolled?
Yes. You can un-enroll from eDocuments by contacting your nearest Pendleton Community Bank office.
YourCheck2Go is a mobile check deposit service that allows you to deposit paper checks into your account using an Android smartphone or iPhone by taking a picture of the check.
Who can use YourCheck2Go?
Use of YourCheck2Go requires an active PCB Online Banking account, enrollment in PCB’s mobile banking service and eDocuments, and a PCB checking or savings account in good standing. You also need an iPhone or Android smartphone or other approved mobile device.
What type of check can I deposit with YourCheck2Go and what items are not allowed for deposit using YourCheck2Go?
You can deposit:
• Personal checks payable to you
• Business checks payable to you
• Checks drawn from a United States bank.
You CANNOT deposit the following:
(Refer to the Mobile Banking Remote Deposit and Services Agreement Addendum for other exclusions.)
• Savings bonds
• Travelers Checks
• Remote credited checks or substitute checks
• International checks
• Items that have an issue date after the date of deposit.
• Checks payable to any person or entity other than you.
Do I include a deposit slip with my pictured check?
No, YourCheck2Go creates an electronic record for each deposit.
When will my funds be available after my YourCheck2Go deposit?
Funds from mobile deposits are made available according to PCB’s Funds Availability Policy.
What is the cutoff time for depositing checks with YourCheck2Go?
There is no cut-off time for making deposits. However, in order for your deposit to be credited to your account at the end of the business day’s processing, you must make your deposit by 5:00 PM on that business day. Deposits received after 5:00 pm will be credited at the end of the next business day’s processing.
Are there limits for deposits made with YourCheck2Go?
Yes, the Bank will assign deposit limits to you and may modify them from time to time at the Bank’s discretion. If you need to make a deposit that is over your deposit limit, contact your nearest financial center for assistance.
What should I do with my paper check after I make my YourCheck2Go deposit?
Report the phone loss or theft immediately to your cell phone provider and then contact Pendleton Community Bank.